Password reset required on iSupplier

 Overview

• Each organisation registered to use JLP iSupplier is required to nominate an Administrator who will have access to create, amend or delete additional JLP iSupplier Users.
• All Users will have the same access rights as the Administrator but are not able to add any additional JLP iSupplier Users.

Actions

1. Check your responsibility access level - if you need access changed, complete a help request below

   Within JLP iSupplier, there are a number of responsibilities each of which grants different access. The responsibilities are:

   • JLP iSP GNFR Invoice Entry - For use by GNFR Suppliers who are processing their invoices through JLP iSupplier
     
   • JLP iSP GNFR Inquiry - For use by GNFR Suppliers who are using JLP iSupplier as a query tool
     
   • JLP iSP GFR Invoice Entry - For use by GFR Suppliers who are processing their invoices through JLP iSupplier
     
   • JLP iSP GFR Inquiry - For use by GNFR Suppliers who are using JLP iSupplier as a query tool
     
   • JLP iSupplier Profile & User Manager - This responsibility will be allocated to each JLP iSupplier Local Administrator. Administrators cannot allocate this responsibility to JLP iSupplier Users.
2. Complete a password reset request from the iSupplier login page
   
   

   Note: If this doesn't work, please attach a copy of the error messages you receive via the help request below.

   
   

 Next steps

• Please contact your organisation's Administrator to amend your access level if required
• Your User Name will be the email address you used to register with JLP iSupplier
• It can take up to 10 mins to receive a password reset email
• Emails are from 'pof_workflow@johnlewis.co.uk'- ensure to check your junk/spam folders
• If a JLP iSupplier User enters an incorrect User name and password combination more than three times, your account will be revoked and your JLP iSupplier Administrator (the individual within your organisation who created your account), will need to unlock your account
• JLP iSupplier Administrators who enter an incorrect user name and password combination more than three times should submit a request for help below to have their account unlocked.

Submit a help request