Supplier Actions
Overview
If you have received payment for an invoice and you believe that this has been underpaid due to missed VAT, please refer to the below information.
- If you believe that the VAT on your invoice has not been paid, please first check the invoice that was entered on iSupplier, you can do this here.
- If the invoice was submitted without VAT and has not been paid, please credit the invoice. You can follow guidance on this process here.
- Please do not submit any other invoices via this channel as they will not be processed.
Actions
Please check the invoice on iSupplier to see the exact detail on the invoice that was submitted.
Note: If the VAT amount was correct on the invoice submitted then your invoice underpayment will not relate to VAT.
- Log onto iSupplier
Note: must be a validated domain
Select GFR iSP Invoice Inquiry
Go to the Invoices and Payments tab
Select View Invoices
Enter the invoice number and click GO
The invoice should appear below, scroll across to the Synthetic image column
Click on View Image and check the amounts submitted on the invoice