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Check why an invoice hasn't been paid on iSupplier

Updated 

Supplier Actions

Coupa is Coming

From the 6 February, there will be a phased roll out of Coupa to all GFR Suppliers, replacing iSupplier.
For more information please see the below pages. 

COUPA is coming for GFR

View the related support materials here

Overview

This article should be used to locate invoice status; where an invoice has been previously submitted but payment has not yet been received.

For descriptions of invoice statuses and any required action, click here for GFR or here for GNFR.

Actions

  1. Log onto iSupplier
    Note: must be a validated domain.
  4. Select View Invoices
  5. Enter the invoice number and click Go
  6. If your invoice is on the system it will appear below the search box
    Note: If your invoice does not appear here, you will need to resubmit via your usual e-invoicing route (iSupplier/EDI/Tungsten).
  7. Check the Status column (next to the Due date column) and refer to the linked file for invoice status
    Note: If your invoice is on hold this may require you to complete further action. Please refer to the invoice status guide above to check this.
  8. If your invoice has been paid the remittance reference will be provided in the payment reference column, you can click into the payment reference for further information.


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