Underpayment on an invoice which has been part netted

Overview

Steps to take if you have an invoice that was previously part-paid via netting and you have been paid for a lesser amount than you were expecting.

Actions

• If your account is set up with Early Settlement Discount, please be advised that this will be deducted from both netting and BACS payments
• This means that you need to calculate the amount of discount deducted from the part of the invoice that has been previously netted as well as taking into account the discount deducted from the BACS payment
• Often it is the discount on the previously netted amount that has been unallocated, so please check this before completing the request for help below
  • For example:
    Total Invoice value = 1000.00
    Total discount value (3%) = 30.00
    Invoice is part netted = 500.00
    Discount deducted from netted value = 15.00
    Remaining amount paid via BACS = 500.00
    Discount taken on remaining payment = 15.00

Next steps

After reading the information above, please complete a help request if further information is required.

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