Supplier Actions
Table of Contents
Missing Invoice Submitted via Coupa
- Login to Coupa Supplier Portal and select Invoices from the toolbar across the top.
- Check whether the invoice number(s) shown on this Invoices page match the invoice number you are querying. If the invoice you are querying has been successfully processed this should
show on your Coupa invoices section. - Once you have located your invoice you will be able to check the current status of this, check this invoice status against our ‘Coupa Invoice Statuses’ guide, found here, to confirm
whether any action is required by you to ensure this invoice is successfully approved for payment.
You can also follow our ‘Viewing Invoices and Payment Dates’ guide, found here, should your invoice show as approved for payment to find out the scheduled payment date of this invoice.
What Should I Do if My Submitted Coupa Invoice is Still Not Showing on Coupa?
If you are still unable to locate the invoice, please resubmit the invoice to us on Coupa. Please ensure you are using a unique invoice number for this replacement invoice which does not match the previous attempted invoice submission.
For example invoice 100 should be resubmitted as 100B to be differentiated from your original invoice.
Missing EDI Invoice on Coupa
- Login to Coupa Supplier Portal and select Invoices from the toolbar across the top.
- Check whether the invoice number(s) shown on this Invoices page match the invoices contained within your EDI file transmission.
If the invoice(s) contained within your EDI file transmission have successfully transmitted to us these should show on this invoices section.
Warning: Please note, invoices which are raised via EDI will not reflect on your PO (Purchase Order) in Coupa. You will be able to view the EDI invoices within Coupa but the PO will not reflect the invoices which have been raised outside of Coupa.
What Should I Do if My Invoice(s) Submitted by EDI are Still Not Showing?
If you cannot locate an invoice on Coupa, and it's been at least 48 hours since the invoice was transmitted, please check with your EDI provider that the invoice was transmitted successfully. If the file was not transmitted successfully please retransmit. If your EDI provider confirms the transmission was successful please submit a help request on our suppliers help portal here.
Missing Paper or Email Invoice on Coupa
Please note, electronic invoicing is mandatory for suppliers, invoices should not be sent via email or post unless there is prior agreement for this on your account.
If you have an agreement to send paper copy invoices on your account, we do not recommend that these are sent via post due to potential postal delays, please send a copy via email. If your account is set up for electronic invoicing and we receive invoices sent via post or email, these will be rejected.
To check whether your submitted paper invoice has been successfully processed please check your Coupa account by following the below instructions.
- Login to Coupa Supplier Portal and select Invoices from the toolbar across the top.
- Check whether the invoice number(s) shown on this Invoices page match the invoices contained within your paper invoice(s) submission. If the invoice you are querying has been successfully processed this should show on your Coupa invoices section.
Warning: Please note, invoices which are raised manually by our Processing teams will not reflect on your PO Invoiced amount in Coupa. You will be able to view the unmatched invoice within Coupa but the PO invoiced amount will not reflect the invoices which have been raised outside of Coupa.
What Should I Do if My Submitted Paper Invoice(s) are Still Not Showing on Coupa?
If more than 5 working days have passed and the invoice is still not showing on Coupa, please submit a help request through our supplier help portal here.