Overview

If one or more invoice(s) on your supplier account show the Didos Hold Status as 'Awaiting Supplier POD' or, you have received an email notification requesting a POD (Proof of Delivery) then you will need to provide this to us.

To do this, and to upload a POD copy to us on Coupa, please follow the steps below.

Actions

1. Login to Coupa Supplier Portal and select Invoices from the toolbar across the top
2. Ensure the John Lewis Partnership customer profile is showing for the specific supplier account you are querying

   On this page a full list of invoices will show that have been successfully submitted to John Lewis. Select the blue invoice number for the invoice which you need to provide a POD for.
   
   Once you have opened your invoice check the 'Didos Hold Status' shows as 'Awaiting Supplier POD'. If so, continue to next step.
   
   Alternatively, If the ‘Didos Hold Status’ shows as blank, re-check that you have selected the correct invoice.
   
3. If you need to provide a POD copy scroll down page to the Comments section

   To upload your POD copy for an invoice, select File under the comments box and upload your POD copy.
   
   Ensure this POD copy is signed and clearly shows your PO number with a full breakdown of the packing list.
   
   Once attached, select Add Comment to add this attachment to your invoice. You do not need to enter any comments in the comments box, but you can if it is useful to do so.
   
   Once submitted, the POD will be reviewed by the JLP Financial Processing team.
   

Next Steps

Once your POD has been submitted on Coupa, the 'Didos Hold Status' will show as 'Awaiting Processing of POD'.

The JLP Financial processing team will review the POD provided and will reverse the debit note if this confirms the order has been fully delivered.

If JLP are unable to fully reverse this debit note, you will be advised of this accordingly.