Look Ahead: iSupplier - select your query

Select your invoice query

• I've checked iSupplier and need further help

  Has your invoice been paid?

  • Yes - the invoice has been paid

    Was the correct amount paid on the invoice?

    • No - the invoice amount wasn't correct

      Was the invoice overpaid or underpaid?

      • Invoice was underpaid

        Do you know what the underpayment relates to?

        • No - I don't know the reason for the underpayment
        • Yes - I know the reason for underpayment

          What is the reason for the underpayment?

          • Discount
          • VAT only invoice
          • Invoice part netted previously
          • Incorrect item price

            Was the invoice for Waitrose or John Lewis?

            • Waitrose
            • John Lewis
      • Invoice was overpaid

        Do you know of a reason for overpayment?

        • No - I don't know why the invoice was overpaid
        • Yes - I know the reason for an overpayment

          Was the original invoice for Waitrose or GFR John Lewis?

          • Waitrose
          • John Lewis
    • Yes - the correct amount was paid
  • No - the invoice hasn't been paid
• I've not yet checked iSupplier

  Are you able to login and check iSupplier?

  • No - I cannot login to iSupplier

    Do you have an active login for iSupplier?

    • Yes
    • No
    • I'd like to deactivate a user
  • Yes - I can login to iSupplier

    What stage of locating the invoice have you reached?

    • I cannot locate the Invoice Entry field
    • I'm unable to locate the invoice

      How was the invoice submitted to JLP?

      • EDI
      • iSupplier
      • Paper/email
    • I'm unsure what the status means
    • I need to view the payment & remittance advice
    • I need to view the receipt for an order
    • I need to download a debit note copy
• I have multiple invoices to check/would like to reconcile my account
• I'd like a copy of an AR invoice sent by JLP/Waitrose